Effective Problem Solving
Who This Course Is For
COURSE HIGHLIGHTS
See the issue more clearly
Know how to distinguish Symptom – Problem – Root Cause, build a Problem Statement and determine the correct focus to solve.
Identify the underlying causes.
Go beyond the "initially apparent cause" and utilize the 5 Whys, Fishbone diagram, and Cause-and-Effect Analysis to identify the root cause.
Create better solutions
Know how to expand your thinking with How Might We?, Brainstorming, SCAMPER and turn problems into improvement opportunities.
Choose a high-impact solution.
Know how to evaluate solutions based on Impact × Feasibility, cost, risk and implementation ability.
Turning solutions into action
Develop a clear Action Plan with responsible person, deadlines, KPIs and results tracking mechanism.
"A skilled problem solver is not someone who always has an immediate answer. Rather, it is someone who knows how to ask the right questions, view the issue correctly, identify the true cause, and take action that yields results."
DETAILS 4 MODULES & 4 SESSIONS
Expand allLEARNING CONTENT & PRACTICAL CASES:
- Problem-solving mindset
- Problem definition
- 5W1H & Problem framework
- Impact map
LEARNING CONTENT & PRACTICAL CASES:
- 5 Whys
- Fishbone Diagram
- Cause–Effect Analysis
- Impact × Evidence × Controllability
LEARNING CONTENT & PRACTICAL CASES:
- "How Might We?" questions
- SCAMPER creative technique
- Brainstorming
- Impact × Feasibility matrix
- Quick wins vs. Strategic solutions
LEARNING CONTENT & PRACTICAL CASES:
- Decision Matrix
- Risk × Impact Analysis
- Action Plan
- Review & Learning Loops
EXPERTS & INSTRUCTORS
Mr. Le Van Phan
Managing director
More than 25 years of experience in leadership and team management in the fields of Sales & Marketing, Project Management, Learning & Development. He has held many key leadership positions at domestic and international corporations such as MSB, OCB, VinaCapital, Chubb Life Vietnam, FWD Vietnam.
